Human Services Agency

Office Operations

Keeping HSA Operations Organized, Efficient, and Accessible

The Washoe County Human Services Agency (HSA) Front Desk, Clerical, and Records Management teams provide essential support that keeps the agency running smoothly. Their work ensures staff and programs have the tools and information they need to serve the community effectively.

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How We Support HSA Programs

Front Desk and Clerical Support: These teams greet clients, answer phones, enter data, process mail, fulfill clerical requests, provide notary services, complete copy jobs, and manage critical documents such as birth, medical, and social security records.

Records Management: The records team maintains agency files by filing documents, scanning and imaging records, managing case file requests, tracking file locations, and overseeing retention schedules. Their efforts keep information secure and readily available.

Empowering Staff and Programs: By handling these essential administrative tasks, the teams free staff to focus on delivering services efficiently and effectively.

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Strengthening the Agency

As the first point of contact for calls and visitors, the Front Desk represents the face of HSA. Together with Clerical and Records Management, these teams provide the backbone that supports staff, programs, and clients, ensuring services are delivered smoothly and reliably.

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